We appreciate that the success of our service is in no small part, dependent upon a relationship of trust being established and maintained with past, current and future families and the importance to manage collected personal information with a high degree of diligence and care. We are committed to ensuring the continued integrity and security of the personal information you have entrusted to us and of complying at all times with the privacy laws (incorporating the Australian Privacy Principles) that apply to the service we provide. If you have a comment, query or complaint regarding a privacy matter, please don’t hesitate to discuss it with us.
We collect personal information directly from you through our enrolment and application processes and sometimes we collect or confirm this information from a third party such as funding agencies of health practitioners.
The private information we are required to collect includes but is not limited to:
You need to also be aware that when you visit our website, apps or other web-based content and services (“Websites”), either we or our service provider may record information (such as your computer’s IP address and top-level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit.
We only collect personal information where it is reasonably necessary for one or more of our functions or activities, such as:
To do this, some of your private information will be shared with government agencies or funding organisations as required in order to entitle you to access various support if any.
We may also disclose your personal information to organisations that carry out functions on our behalf. This may include for example education software or information technology service providers, professional advisers, regulators and government authorities. Our agreements with these entities ensure this information is only used to carry out functions on our behalf and use your private information for the purpose it was disclosed.
We may also disclose your personal information to an individual or an organisation (a ‘third party’) if:
Your consent to a third party obtaining or accessing information may be implied from:
There are limited circumstances where you may be able to deal with us anonymously or by using a pseudonym if you request to do so. Examples include where you are seeking only general information about our services or indicative pricing. In most cases it will not be possible for you to deal with us in this way, or to commence or complete an enrolment application due to the information and identifiers required by regulators and government agencies.
You may request access to your personal information that we hold at any time and request a correction of any errors in that information. We will also take reasonable steps to amend or correct your personal information to keep it accurate and up-to- date. Please contact us if you would like to access or request a correction of your personal information.
We will take reasonable steps to keep the personal information that we hold about you secure to ensure that it is protected from loss, unauthorised access, use, modification or disclosure. Your personal information is stored within secure systems that are protected in controlled facilities. Our employees and authorised agents are obliged to respect the confidentiality of any personal information held by us. You can also help to keep the personal information that we hold about you secure by taking care before you authorise or otherwise assist any third party to obtain or gain access to that information.
A data breach occurs when personal information is lost or subjected to unauthorised access, modification, use or disclosure or other misuse. Data breaches can be caused or exacerbated by a variety of factors and give rise to a range of actual or potential harms to individuals, agencies and organisations. In the event of any suspected data breach, the matter will be investigated to determine:
When your child/children leave our service, the following documents and records must be retained by law for the periods of time listed. At the conclusion of that period, the documents and record will be de identified and destroyed.
|Type of record||Timeframe||Reference|
|Child Assessments||Until 3 years after child's last attendance||Regulation 74, 183|
|Incident, injury, trauma and illness records||Until the childs 25 years old||Regulation 87, 183|
|Medication record||Until 3 years after child's last attendance||Regulation 92, 193|
|Child's Attendance||Until 3 years after child's last attendance||Regulation 158-158, 183|
|Child enrolment||Until 3 years after child's last attendance||Regulation 160, 183|
|Death of a child while being educated and cared for by the services||Until 7 years after child's last attendance||Regulation 12, 183|
|Staff record||Until 3 years after child's last attendance||Regulation 145|
|Record of access to early childhood teacher||Until 3 years after child's last attendance||Regulation 152|
|Record of educators working directly with children||Until 3 years after child's last attendance||Regulation 151|
|Record of volunteers and students||Until 3 years after child's last attendance||Regulation 149|
All other documents and records that are not listed above will be DE identified and destroyed within 30 days of your departure from the service.
If you have concerns, wish to make a complaint regarding the handling of your personal information by us or if you would like to correct information we currently hold, please contact the services Privacy Officer, Trisha Dean on (07) 3201 1145.
If you are not satisfied with the response provided, you may refer your complaint directly to:
Office of the Australian Information Commissioner Phone: 1300 363 992 Email: email@example.com www.oaic.gov.au
You can find more information about privacy (including information about specific issues, answers to frequently asked questions and links to the 13 Australian Privacy Principles) on the Office of the Privacy Commissioner’s website at http://www.oaic.gov.au
Policy Sourced: DJMIR Advisory Services Pty Ltd Office of the Australian Information Commissioner